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Eon Technologies’ "Application Management"
service provides ongoing support once the components
have been successfully integrated into a live environment.
This service covers:
- Live support at the client site (first level of
support)
- Remote problem investigation and resolution (second
level of support)
Eon Technologies injects skilled teams that provide live
and remote maintenance support exclusively for the engineered
components. These teams guarantee compliance with the
Service Level Agreement.
In addition, the support process includes comprehensive
regression test mechanisms with adequate data, stringent
configuration management, logs to monitor all incidents,
and stringent compliance with the SLA. |
